How do we ship and how long does it take to arrive?
Packages are left in the hands of the Post Office within a maximum period of 2 working days (LV) after the order is processed. Once the shipment is made, it will depend on the type of shipment chosen, the time it will take to reach your homes:
- Standard Shipping: it takes between 2-4 business days from delivery to the Post Office. The period is the same for shipments in the Peninsula, Islands and International.
- Registered Shipping: 1-4 business days delivery and tracking number.
- Urgent Shipping: delivery in 24 hours (one business day) and with information on when the delivery will be made.
On special dates, the Post Office may take longer to process orders (Eg: Christmas, national holidays ...).
How do you wash an Ekobolso?
In order to maintain the quality of the bag as the first day, we always recommend hand washing, letting it dry and using an iron afterwards. You can also use the washing machine, but always with very cold water. After removing it from the washing machine, the bag may be wrinkled, since they are made of 100% cotton. After letting it dry and ironing it, it will be as before.
How to make a return?
If you are not happy with your purchase, the return will be accepted within the next 14 working days from the shipment of the product. The costs of forwarding to Ekobolso will be borne by the buyer. To process a return, please contact us through our email.
For any questions this is our email: firstname.lastname@example.org